Frequently Asked Questions 🙋♂️
🧠 Common questions
How does Turners Service & Repairs work?
We are a mobile auto repair service that comes to you. Simply tell us about your vehicle, what service you need, and we’ll take care of the rest. We offer instant online estimates, competitive pricing, a 12-month/10,000 km warranty, and skilled mobile mechanics who are dedicated to delivering quality service directly to your home or workplace.
How do I book an appointment?
You can book an appointment directly through our website by clicking here. We’ll ask for your address, vehicle information, and the service or repair you need (try your best!). We’ll provide you with an instant estimate and available appointment times, so you can book the date and time that works best for you.
Alternatively give us a call on 0800 768 000 or email on hello@turnersservice.co.nz.
Where in New Zealand are you available?
Our mobile mechanics currently service major regions including Auckland, Hamilton, Tauranga, Wellington, Christchurch, and surrounding areas. As we grow, we’ll be adding more locations.
In many areas we don’t operate you can book MTA approved garages via our platform as well.
What are your opening hours and do you take weekend bookings?
Our booking system runs 24/7 online.
Mechanics usually work Monday–Friday (8:30am till 5:00pm), and availability may vary depending on location.
We offer Saturday bookings with our mobile mechanics in Auckland (but this is very popular so book quickly).
How do I get a estimate?
You can get an instant estimate for some services and repairs through our website. Other repairs will require us to find parts and get back to you. We usually respond with a fixed price within 24 hours.
We’ll ask for your vehicles rego, your address, contact details, and the service or repair you need.
Can I provide my own parts for a labor-only repair?
Unfortunately, we cannot service your vehicle if you supply the parts. We’ll bring all the parts and tools needed for your repair, and you just provide the vehicle! At Turners Service & Repairs, we offer a white glove service. This service level means that we want to own the quality of our work. We must be able to source the part(s) as well as ensure that the correct parts were ordered for the repair.
How do I reschedule or cancel my appointment?
We understand that schedules change. If you’re unable to make your appointment, please get in touch with the office team on 0800 768 000. If your appointment is within 12 hours, you will incur a cancellation fee of 20% of the booking value (+ the initial transaction fee) up to a maximum of $100.
My technician is late. Who should I contact?
We provide an estimated time of arrival via email at 8am on the morning of the booking. Sometimes delays occur that are outside our control, and we appreciate you patience. If we are running late, and someone from the office hasn’t contacted you, please give us a call on 0800 768 000.
Does Turners Service & Repair offer a warranty?
Yes, we offer a 12-month, 10,000-km warranty on every service and repair, whichever comes last. If you notice an issue with your vehicle after we’ve completed our service, let us know. If the issue is pertaining to the service we provided, we will gladly provide a follow-up appointment and service, free of charge.
If the issue is determined not to be related to a service or repair that Turners Service & Repairs completed, you may be responsible for the diagnostic fee and delivery fee.
🔧 Our services
What services does Turners Service & Repairs provide?
We offer most of the services your vehicle might need – including oil changes, battery, brake pads, spark plugs, belts, hoses, alternators, starter motors and much, much more. To see if we provide the service or repair you need, click here.
What types of vehicles does Turners Service & Repairs work on?
We service and repair most makes and models. However, there are some makes and models we don’t work on as they require special tools. These include (but are not limited to):
- Porsche;
- Range Rovers;
- Jaguars;
- Iveco;
- Rover;
- Tesla; or
- Polestar.
Please note that we do not work on vehicles that:
- Have been damaged and require a body shop to repair
- Have been disassembled by you or another shop
- Are heavily modified, lowered
- Are camper vans (or similar)
- Are older than 1995
- Anything over 3 tonne.
Will Turners Service & Repairs complete a repair that was started by someone else?
We do not complete repairs that have been started by another repair provider or by the customer. It introduces too much variability in the mobile environment, which means we cannot stand behind our work.
What if I need more/less work than what was quoted?
After we inspect your vehicle, we’ll provide you with a detailed report of our findings. If your vehicle needs additional work, our team will always review the changes with you in advance and get your approval. If your vehicle needs less work than originally expected – that’s great! We’ll always let you know if that’s the case and you will not be billed for those services.
How does a diagnosis work?
When booking a diagnosis, we’ll come inspect your vehicle and provide you with a detailed Job Report. Our diagnosis appointment covers one hour of troubleshooting for a specific issue you are encountering.
Based on our findings, we’ll make recommendations on the service or repairs needed. Please note that your vehicle may require some services that we do not currently offer. If this is the case, it will be specified on your Job Report.
Additional inspections or follow-up services will require a separate charge.
Does Turners Service & Repairs charge for a diagnosis?
Yes, we charge a diagnostic fee for one hour of troubleshooting a specific issue. Additional issues may require a follow-up diagnosis and charge.
Does Turners Service & Repairs work on engines and transmissions?
We are able to do whole engine and transmission swaps in our Auckland workshop, however, engine and transmission rebuilds are sent to specialists.
Does Turners Service & Repairs do body work?
We do not provide bodywork – only mechanical and electrical services.
📆 During your appointment
What should I expect when my mechanic arrives?
Our technicians arrive in company vans that are fully equipped with all the tools and parts necessary to complete your repair. We send you a text message when they are on the way & they’ll notify you when they’ve arrived. They will typically walk you through the scheduled service or repair, and then get to work.
When they’re done, they’ll provide you with a report of your vehicle, help answer any questions you might have, and process payment (if this is outstanding) for the service or repair that was completed.
What if I don’t have a driveway or place for my vehicle to be worked on?
We do require a suitable place to work on your car. This includes:
- A flat, concrete surface (we cannot lift a car safety on grass or gravel);
- Under cover (if raining);
- Enough space on either side of the vehicle to manoeuvre (i.e. not a tight carpark); and
- Off the roadside, not inhibiting traffic.
Typically we catch these types of issues through the pre-job questionnaire.
What if there’s bad weather on the day of my appointment?
Our mechanics come prepared with mobile canopies and wet weather gear, and are trained on how to work safely through different conditions. However, if the weather poses a danger to the mechanic, we will reach out to reschedule your appointment.
💵 Estimates & pricing
What information do I need to provide to get a estimate?
We ask for your vehicle information, and contact details. To book an appointment, we will need your address so we know where to meet you.
I have a question about my estimate. Who can I speak with?
Please get in touch with one of our service advisors and we’ll be happy to assist you. Please note that our customer service team is available on 0800 768 000, Monday to Friday 8:00am till 5:00pm.
I requested an estimate but haven’t received it yet. What should I do?
If it has been more than 24 hours since you’ve requested your estimate, please give us a call on 0800 768 000, and we’ll be happy to assist you.
How do Turners Service & Repairs prices compare to traditional shops?
Our pricing is competitive with local shops in your area. We update our prices based on local market rates and actual repair invoices in your area to ensure that we’re always competitive.
When will I pay for the repair?
You offer have three payment options:
1. Credit or debit card online via the website via Stripe;
2. Afterpay
3. In-store payment = pay the mechanic directly following the service or repair, or via link sent by the office by email.
Note, not all services or repairs are available with in-store payments.
😢 Cancellations & rescheduling
Is there a cancellation fee?
If your appointment is within 12 hours, you will incur a cancellation fee of 20% of the booking value (+ the initial transaction fee) up to a maximum of $100.
Why was my appointment cancelled or rescheduled?
Occasionally, situations happen where a technician is unable to make the appointment due to circumstances outside of their control. When this occurs, we will let you know and provide options for rescheduling your appointment. You will not be charged a cancellation fee if Turners Service & Repairs needs to change your appointment time.
