Our Terms & Conditions

Last updated: 25/09/2025

1. Status of these Terms and Conditions

Welcome to Turners Service & Repairs (TSR) website, www.turnersservice.co.nz (the “website”). This website is brought to you by My Auto Shop Limited, with its registered office at: 

68 Gavin Street, Mount Wellington, Auckland 1060, New Zealand; and

Company Number 7797177 (“My Auto Shop”) (“us”, “we” or “our”). 

In these Terms & Conditions, “My Auto Shop Limited” (Company Number 7797177), trading as “My Auto Shop” (MAS) and “Turners Service & Repairs” (TSR), is referred to as “we”, “us”, or “our”. References to MAS or TSR are brand references only and do not alter the legal identity of the contracting party, which is always My Auto Shop Limited. “You” or “your” means the person using or visiting the website or making a Booking.

These Terms & Conditions, together with our Privacy Policy, set out how you may use the website and any of the car maintenance services made accessible through the website (the “Services”). Please read these terms carefully before you submit your order to us. Our Privacy Policy is an essential part of these Terms & Conditions and by accepting these Terms & Conditions you also accept and consent to our Privacy Policy.

Please be aware:

• that the Services (including repairs, parts supply, pre-purchase inspections, diagnostic assessments, or any other service or repair) listed on the website and booked with one of our Partner Garages are not completed by Us, but by our Partner Garages;
• of the fact that, because our Partner Garages, not Us, provide the Services booked with them, we are not responsible for any issues with the carrying out of the Services (or any failure to carry them out) – see sections 7 & 19;
• WE ARE NOT RESPONSIBLE FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, OF ANY USER OF THE WEBSITE, INCLUDING WITHOUT LIMITATION, ANY CUSTOMER, VEHICLE SERVICE PROVIDER, OR PARTNER GARAGE, AND YOU HEREBY RELEASE US FROM ANY LIABILITY RELATED THERETO. WE WILL NOT BE LIABLE FOR ANY CLAIM, INJURY, OR DAMAGE ARISING IN CONNECTION WITH YOUR USE OF THE WEBSITE. YOU ACKNOWLEDGE THAT VEHICLE SERVICE PROVIDERS MAY NOT HAVE ALL THE REQUIRED PROFESSIONAL LICENSES OR PERMITS. YOU AGREE THAT WE HAVE NO RESPONSIBILITY OR LIABILITY TO YOU RELATING TO VEHICLE SERVICES PROVIDED TO YOU BY A PARTNER GARAGE;
• Services booked with the MAS or TSR Remote Technicians are completed by appropriately trained and experienced employees of My Auto Shop Limited; 
• “Quotes” provided are an estimate for the cost of the provision of a Service (or combination of Services), reflecting the estimated cost for parts, labour, other miscellaneous costs, and associated taxes and margins, and are indicative only;
• the information available on the website or made available by Us does not constitute technical or expert advice with respect to your motor vehicle;
• whenever you order Services via the website these terms, as they are in place at the time of the Booking, will be enforceable in relation to the contract between you and our Partner Garages, or My Auto Shop Limited when a booking is made with the MAS / TSR Remote Technicians. You can find the date on which these terms were last updated at the top of this page;
• that if you are under the age of 18, you are not approved to use the website. By using the website you confirm that you are at least 18 years old. Please note the website and the Services available via the website are intended for use in New Zealand only; 
• that additional charges may be incurred by you in the circumstances specified in our Booking Policies, but that these additional charges will only be applied in the instances outlined in section 12 or by prior approval with you; 
• of the way that we limit our liability to you under section 19.

2. Changes to these Terms and Conditions

We may vary these Terms & Conditions from time to time at our discretion. Adjustments to these Terms and Conditions will not be applicable to Bookings that were ordered, completed, or paid for, prior to the change.

3. Complaints

If you would like to contact us or make a complaint about anything contained on the website, please do so using the following details: 

Email: hello@myautoshop.co.nz or hello@turnersservice.co.nz

Company Number: 7797177

Telephone number: 0800 457 005 or 0800 768 000

4. Website Access & Restrictions

Your access to, and use of the website and your purchase and use of the services via the website is subject to these Terms & Conditions. By using the website you represent that you have read, understood, and accepted these Terms & Conditions, and agree to be bound by them.

Subject to your continued compliance with these Terms & Conditions, we hereby grant to you a non-exclusive, non-transferable, non-sublicensable, revocable, perpetual licence to access and use the website for your own personal, non-commercial use. If you breach any provision of these Terms & Conditions, this licence will immediately terminate and you must immediately cease use of the website.

You are responsible for ensuring that no person accesses the website using your Device without your permission. We will be entitled to assume that anyone who accesses the website using your Device has your permission to do so and you will be responsible for any charges, costs, or liabilities that may be incurred.

Except as expressly set out in these Terms & Conditions or as permitted by any New Zealand law, You agree:

• not to copy the website except where such copying is incidental to normal use of the website, or where it is necessary for the purpose of backup or operational security;
• not to rent, lease, sub-license, loan, translate, merge, adapt, vary, or modify the website; 
• not to make alterations to, or modifications of, the whole or any part of the website, or permit the website or any part of it to be combined with, or become incorporated in, other programs; and
• not to reverse engineer, decompile, disassemble, or otherwise attempt to obtain the website’s source code.

5. Use of the Website

You must: 

• not intentionally provide false personal information when ordering Services via the website;
• not transmit any material that is defamatory, offensive, or otherwise objectionable in relation to your use of the website; 
• not use the website in any unlawful or improper manner or in breach of any legislation or licence that applies to you;
• not infringe our Intellectual Property Rights (as defined in section 17 below) or those of any third party in relation to your use of the website; and 
• not use the website in a way that could damage, disable overburden, impair or compromise our systems or security or interfere with other users.

You hereby grant to us non-exclusive, royalty-free, sub-licensable, transferable, and irrevocable (other than in relation to your personal data, which shall be a revocable licence) access and use of the information, content, and data you provide to us via the website, or gathered during the provision of Service(s). For more information about how we will use your data please see our Privacy Policy. You agree to comply with all reasonable instructions that we may give you regarding your use of the website. 

6. My Auto Shop’s Discretion

My Auto Shop Limited:

• has the absolute discretion to refuse the provision of Services for any reason whatsoever;
• has the absolute discretion as to whether an order placed on its website is accepted and fulfilled. MAS / TSR may cancel a Booking for any reason whatsoever; and
• may, at its absolute discretion, suspend or terminate the ability of anyone to order through the website for any reason whatsoever.

7. Our Products & Services

a) Partner Garages:

We are a booking & quoting platform that facilitates pairing customers’ requests for automotive services and repairs (Services) with professional mechanics and other automobile experts (Partner Garages). We:

• have a network of approved Partner Garages throughout New Zealand that meet the minimum membership operating standards as set out by the MTA (https://www.mta.org.nz/about-us/mta-standards/);
• facilitate the collection of quotes for services, and booking requests from its users with third-party Partner Garages registered with My Auto Shop Limited.

If you, as a Customer, choose to purchase Services from a Partner Garage via the Marketplace, We:

• act as an agent, including possibly taking pre-payment on behalf of the Partner Garage, that intends to complete the Services outlined in the Booking; 
• are not a party to, or responsible for, any Service or repair work provided by a Partner Garages to you;
• will not be a party to any disputes between Partner Garages and you;
• are not liable in any way for any Service delivered or Service failure by any Partner Garages for any reason.

For the avoidance of doubt, when you book with a Partner Garage, We are not:

• the seller, supplier, and / or provider of these Services available on the website;
• representing skills or expertise in relation to servicing or repairing motor vehicles;
• entering into a contract with you when a booking is confirmed, except to transact payment on behalf of the selected Partner Garage when applicable; and
• responsible for completing the Services itself.

We are not, at any point, operating as a joint venture with any Partner Garage.

For clarity:

• When you book Services with a Partner Garage, we act only as a booking and payment facilitator. The Partner Garage is solely responsible for the supply, quality, and outcome of those Services.
• When you book Services with a Remote Technician, we (My Auto Shop Limited) are the provider and accept responsibility for those Services under the Consumer Guarantees Act.
• “Services” in these Terms & Conditions should be interpreted accordingly, depending on whether the Booking is with a Partner Garage or a Remote Technician.

b) Remote Technician(s):

MAS / TSR does offer limited Services via the Website, under both MAS and TSR brands, completed by its own Remote Technicians, at your home or workplace. These will be performed by an appropriately trained & experienced My Auto Shop Limited employed mechanic or inspector. These Services are clearly displayed on the website. For the avoidance of doubt, the same sections in these Terms and Conditions apply to any purchase made with a Remote Technician, as if they are transacting as a Partner Garage. If a Booking cannot be fulfilled remotely We reserve the right to transfer the Booking to a Partner Garage within our network.

Where you have selected a Remote Technician and a booking is made, you will:

• ensure that the specified vehicle is at or near (within 200m) the address specified in the Booking details, at the agreed time, and that you are available to meet the Technician to hand over the key to the vehicle; and
• provide Us with access to the vehicle for as long as is necessary to perform the Service; and
• ensure the vehicle is on a flat, solid surface, and safe to be worked on (not grass or loose gravel).

In the instance that the vehicle is not in a fit condition or located in a safe site to be worked on and we deem it unsafe to complete the repair, you will be charged a callout fee of up to $100.00, regardless if any work has been completed.

c) Towing

Where you have selected a ‘Tow’, be aware that the towing service is facilitated by Super City Towing in Auckland, not Us; 

You agree to the following Towing Terms and Conditions:

• Pick-up booking times are subject to availability and tow requirements. A Customer Service representative will be in touch to discuss specific details and confirm your tow;
• Tow charge is fixed for any trip with an overall distance from the nearest depot to drop off of less than 20km. Trips exceeding 20 km will incur additional fees, charged at $2.50 + GST per km. This includes motorbikes 250cc or less;
• Additional on-road costs (e.g Toll fees) will be on-charged to you;
• Where a “fuel drop” is required, an additional $15 + GST for a maximum of 5 liters of petrol only, is charged;
• Vehicles above 3.45 tonnes are excluded from our services unless arranged otherwise.

If we are unable to accept your Booking for any reason, we will let you know by email and your payment will be refunded within 48 hours. We reserve the right to reject Bookings at our sole discretion.

d) Tyre sales

We have partnered with Hyper Drive, a trusted supplier of tyres in New Zealand, to provide you with access to a wide range of tyre options. For more information about their products and services, please visit their website at www.hyperdrive.co.nz. Please note that any bookings or purchases made directly with Hyper Drive are subject to their terms and conditions, and we do not accept any liability for such transactions, including but not limited to product quality, availability, or service outcomes.

8. Booking Policy

You can make a request to purchase or order Services from our Partner Garages or Our Remote Technicians via the website by providing us with all of the necessary information that we need to confirm your order (your “Booking”). This information includes:

• your vehicle make, model, year, and engine size;
• your vehicle’s registration number;
• your locality (address for proximity purposes);
• your chosen Service option e.g. Comprehensive Service, Basic Service or WOF;
• your preferred provider for the Service by selecting from the available Partner Garages;
• your preferred day and time for the Booking; and
• accurate payment details or by selecting to pay the mechanic directly (“Instore Payment”).

Upon completion of a Booking, MAS / TSR confirms the booking with the Partner Garage or Remote Technicians. Our Partner Garages are required to maintain accurate availability records on our platform, however, if an issue arises with your Booking, We may, at Our discretion, work with the Partner Garage and with you to resolve it, or reschedule with another Partner Garage if possible.

We will confirm your Booking via a confirmation email.

By confirming your Booking, you acknowledge and consent that Customer Data may be shared with VTNZ for the purposes outlined in Section 23A.

A Booking on the MAS / TSR websites represent a contract between you and either the Partner Garage or with MAS / TSR, to provide and to pay for the Services described in the booking.

Please note that not all Services are provided by every Partner Garage, and therefore some Services may not be available in all areas.

9. Changes to your booking / rescheduling / cancelling

If you wish to make a change to your Booking please contact Us or the garage directly depending on: 

1) if the change is related to schedule changes, please contact Us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of your Booking, the timing of supply or anything else which would be necessary as a result of your requested change, and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change, or the consequences of making the change are unacceptable to you, you may cancel the Booking, subject to sections 9a & 9b, or

2) if the change is related to amending services provided or adding additional information, please contact the garage directly. There may be additional costs associated with additional work which can be settled directly with the partner garage. 

We may need to change your Booking:

• if the information you have provided us in the Booking is not correct or incomplete;
• if our Partner Garage or Remote Technician is no longer available to fulfil your Booking;
• to reflect changes in relevant laws and regulatory requirements; and
• where further essential work to your car has been identified upon inspection or commencement of the Services,

but in any event, we will notify you and obtain your approval before any changes (including the price) to your Booking are made. If you are unhappy with these changes, you may then contact us to end the Booking before the changes take effect and receive a refund for any Services not provided.

a) Cancelling your booking

If you would like to cancel your Booking, you can let us know by contacting our customer services team via email at hello@myautoshop.co.nz / hello@turnersservice.co.nz, or by phone on 0800 457 005 or 0800 768 000.

You have the right to cancel a Booking, without a cancellation charge, when giving a minimum of 12 hours’ notice before the scheduled arrival time specified in the Booking details. When less than 12 hours’ notice is given, we reserve the right to charge a cancellation fee, as specified under section 9b, at our sole discretion.

b) Cancellation charges

MAS / TSR endeavours to facilitate changes in circumstances resulting in the need to cancel a Booking, however, in some circumstances charges may be incurred. These charges are based on the time prior to the arrival of the technician. Below are the charges for late cancellations or rescheduling where a customer has chosen Our Remote Technician service:

• >12 hours before scheduled Booking time: You have the right to reschedule or cancel a booking with no fees to be charged.
• <12 hours before scheduled Booking time: MAS / TSR reserves the right to charge a late cancellation fee of 20% of the Booking value plus the initial transaction fee, up to a maximum fee of $100.

If a transaction fee has been incurred from your original payment, this will not be refunded. The transaction fee will not be more than 7% of the total payment amount.

c) Cancellation once work has begun or Technician has begun travelling to a Booking

If a Booking is cancelled after a Partner Garage or Remote Technician has begun working on your vehicle or is on the way to the booking, you will be charged for any labour incurred up until that point in time including travel, as well as the cost (at retail price) of any parts that have already been fitted. In this instance, We will validate that the work completed to date is aligned with the Services as detailed on the website.

At your discretion we will arrange for your vehicle to be restored to its original state, however, you will be charged the labour cost incurred to complete this in addition to the costs incurred to date.

d) Incorrect or unnecessary repair purchased

In the instance you have booked a repair with the MAS / TSR Remote Technicians and they arrive on site and determine that either:

i) the repair booked isn’t necessary for the car’s health; and/or

ii) the repair booked won’t solve the car’s underlying issue;

and the customer agrees to not go ahead with the work, the customer agrees to pay the cancellation fee of 20% of the Booking value plus the initial transaction fee, up to a maximum value of $100.

e) Vehicle condition and impact on Service pricing

You accept that any prices given by our Partner Garages, and presented on the website, are based on a vehicle in good condition and under normal circumstances and that you may be charged for extra costs arising from any unexpected circumstances caused by the poor condition of the vehicle.

f) Other cancellations charges

If our Partner Garages or Remote Technicians are unable to carry out any services for reasons beyond their control, then the Booking will be cancelled and We reserve the right to charge a cancelation fee, as specified under section 9. Possible reasons include, but are not limited to: 

• your failure to meet your obligations under this Agreement; 
• the requested services are not suitable for the vehicle; 
• you have provided incorrect information that affects the labour or parts required; 
• or the vehicle is not road-worthy or unsafe to drive.

10. Payment

MAS / TSR currently provides three options for payment.

1) Pay the workshop, Remote Technician or MAS / TSR office staff when the service and / or repairs have been completed. Please note that paying in-store is not available for all product or Service types, if you’ve selected to have your car towed, or if you use a promotion code during the Booking;

2) Via Afterpay, allowing you to pay now and make four, fortnightly interest-free payments. See section 13 for details relating to the use of Afterpay; or 

3) Pay securely upfront and online using your credit or debit card.

a) Online / Phone payments

You can pay for your Booking by using credit cards, or any other methods as indicated on our website from time to time. Depending on your payment method, you may be directed to a payment gateway (e.g. Stripe or Afterpay), to review the total amount payable for your Booking before authorising the payment and placing your Booking.

You confirm to us that the payment card you use is yours or that you have been specifically authorised to use it to purchase your Booking. You undertake to ensure you are aware of the terms and conditions outlined by any relevant credit provider. Disputes over payment terms, including interest rates or charges are between you and the credit provider.

By selecting an online payment option you authorise us to take payment (including GST and any other applicable taxes) for the chosen Services at the time you complete a Booking on the website. 

By requesting a Booking you undertake that you will, subject to the subsequent acceptance of the request by MAS / TSR, undertake to:

• make the necessary information available that may facilitate Us to complete the agreed services; and
• respond to communications in a timely manner.

We offer the option to make credit card and debit card payments over the phone. All phone payments are processes securely via Stripe, our trusted third-party payment provider. By providing your payment details over the phone, you authorise us to charge your card for the agreed amount. We do not store any card details internally; all information is handled and stored securely within Stripe in accordance with their strict security standards. Where appropriate card details may be securely saved in Stripe to simplify future transactions. For more information on Stipe’s secure processing and storage policies, please visit Stripes Website – https://stripe.com/docs/security.

b) Partner Garage promotions, discounts & coupons

If you have any discounts, coupons, or other promotions (“Promotions”) that are provided by the Partner Garage, please present such Promotion to the Partner Garage directly. The Partner Garage will update your fees with Us. All Promotions are solely provided by the applicable Partner Garage and are subject to such Partner Garage’s discretion to honour such Promotions. You agree not to hold Us liable for any Partner Garage’s failure to honour any such Promotions.

c) Pre-authorisation for payments on credit cards

We reserve the right to pre-authorise your credit or debit card in accordance with Stripe’s pre-authorisation protocols. This means that, prior to providing our services, we may place a temporary hold on your card for an estimated amount to confirm the validity of your card and ensure sufficient funds or credit are available. This pre-authorisation is not a charge, but may appear as a pending transaction and will reduce your available balance until the hold is released or the final payment is processed. After the job is completed, we will charge your card for the actual amount due, including any agreed changes to the price. If payment fails, we may attempt to charge your card multiple times, as permitted by New Zealand law, to recover any outstanding amounts. You will see the initial pre-authorisation as a pending transaction, and once the final payment is processed, the pre-authorised hold will be released and replaced by the actual charge on your statement.

d) Recoverable Collection Costs (RCC)

Any amount not paid when due shall bear a late payment charge until paid at the rate of 1.5% of the outstanding balance per month or the maximum amount permitted by law, whichever is less. If any payment is past due, We shall have the right to take whatever action it deems appropriate (including without limitation, suspending or terminating your account, filing a mechanic’s lien against your vehicle, filing a claim in small-claims court, and referring your debt to a collections agency). You agree to reimburse Us for all reasonable costs and expenses (including any attorneys’ fees, filing fees, and any other costs or fees associated with collecting such amounts) incurred in collecting any past-due payments.

Where you have booked with a Remote Technician & selected to pay In-Store following the completion of the Services, We reserve the right to hold the keys to the vehicle, or the vehicle itself, until the payment has been received. 

11. Pricing Information

All Services that are displayed on the website are priced in New Zealand Dollars ($), inclusive of GST, unless expressly stated otherwise, but are subject to availability.

Individual Service pricing on the website is provided by our Partner Garages, except where prices are shown against the MAS / TSR Remote Technicians, with these prices provided by Us. 

We do our best to make sure that Services and pricing information are current and complete but won’t be liable for inaccurate or out-of-date information. It’s possible that despite our best efforts Partner Garages may get Services prices wrong from time to time; if they do, we will contact you for your instructions before we accept your Booking. Where payment has been processed we will immediately process a refund for the amount charged.

Partner Garages may update their Services prices and charges from time to time but these changes won’t affect any existing Bookings. Where fixed quotations are provided via email these remain valid for 7 days from the date of issue, unless they include a specific promotional offer that has an earlier expiry date.

Quotes are an estimate for the cost of the provision of a Service (or combination of Services), reflecting the estimated cost for parts, labour, miscellaneous costs, and associated taxes and margins, and are indicative only. Where applicable Quotes or Estimates include an allowance for travel time to / from the Booking and any time required to procure and collect parts for the Booking. Quotes are provided based on the information supplied by you. Unless expressly described as a Fixed Quote, all quotes are Estimates only and may change once the vehicle is inspected. Fixed Quotes are binding for 7 days from issue, subject only to additional work authorised by you.

For the avoidance of doubt:

• An Estimate is indicative only and may change once the vehicle is inspected.
• A Fixed Quote is a written quotation (including those provided by email) that expressly states it is “fixed” and remains valid for 7 days from the date of issue unless an earlier expiry date is noted.

Where a Fixed Quote is accepted, it is binding on the provider (Partner Garage or Remote Technician, as applicable), subject only to additional work authorised by you.

In circumstances where bookings include up-front pricing for Services, and Services requiring a quote from the Partner Garage or MAS / TSR Remote Technician onsite, We will identify which Services are included in the price shown online. You acknowledge that Services to be quoted / priced onsite will incur additional cost. Any additional work will not be completed without your prior approval.

An example of the notice provided by Us online:

12. Additional Work

In the course of fulfilling the Booking, or at your request either through the booking process or otherwise, our Partner Garage or MAS / TSR Remote Technician may suggest additional diagnostics, repairs or maintenance be carried out and may provide an estimate or quote for the additional cost of carrying out all or part of these additional services. 

You agree that this additional work is subject to the same terms as outlined in Section 10. 

Where the Booking is made with a Partner Garage and additional work is requested it constitutes a separate transaction between you and the Partner Garage, and the payment for additional Services will not be taken by Us.  

Our workmanship and parts guarantee does not cover any additional Services or work not booked via the MAS or TSR websites. 

13. Afterpay

Afterpay is available to make Bookings via the Website. To use this service simply complete your Booking and at checkout select Afterpay as your payment option. You will be transferred to the Afterpay site to complete the transaction. Once this is done, you will automatically be redirected to the MAS / TSR site. You can use Afterpay for orders up to $2,000 NZD or whichever limit has been determined by Afterpay for your specific account. Your payment schedule will be emailed to you by Afterpay.

Important information:

The funds for the first payment will need to be available at the time of checkout. If you are a new Afterpay customer, the first payment will be made at the time of purchase, with payments over the next 6 weeks. Once you have been an Afterpay customer for at least 6 weeks for all orders under $500, your first payment is made in 14 days, with final payment in 8 weeks.

If you fail to make payment, you will be charged a late payment fee of $10 with a further $7 fee added 7 days later if the payment is still unpaid.

For full terms and conditions, please click here to visit the Afterpay website.

The latest Afterpay terms and conditions govern the instalment payment arrangements between you and Afterpay. These terms do not override your obligations to us (MAS / TSR) in relation to your Booking or the Services provided. In the event of a conflict, Afterpay’s terms apply only to the instalment payment process.

14. Provision of Remote Services 

Where a MAS / TSR Remote Technician Booking is made, We will endeavour to complete the Services at the time and address specified in the Booking Confirmation. However, We can’t be responsible for delays outside of our control but if we let you know that there’s a substantial risk of delays to the scheduled return of your vehicle. If you can’t wait for your Services, you can contact us to cancel your Booking and ask for a refund of any Services not performed or provided. 

We will remind you of the appointment times by sending you a text message or email before the scheduled Booking.

If you are not at the specified location, and if we are unable to contact you after repeated attempts we will cancel your Booking and you will be charged a Cancellation fee as per clause 9c. 

You may be asked to sign a declaration of receipt (completed digitally) from one of our Remote Technicians, and you may also be asked to provide identification documents (photo driving license or passport). You are required to produce the car in a safe, roadworthy, and road legal condition (including being currently registered and under an active Warrant of Fitness (WOF)) at the time of the Booking. Where appropriate identification cannot be produced or where the vehicle is deemed by the Remote Technician as not meeting minimum safety requirements, We reserve the right to cancel your booking.

You must provide a flat, safe location where the Services are able to completed.

15. Problems with the Services – Consumers Guarantees Act

We are under a legal duty to supply you with Services that conform with our Booking Policy and which are carried out with reasonable care and skill, and the parts we use to fulfill those Services must be as described, fit for purpose, and of satisfactory quality. Your right to cancel set out in section 9 does not affect your legal rights as a consumer in relation to our Services. For more information please see https://www.consumerprotection.govt.nz.

If you have any questions or complaints about the Services that you’ve received, or if the items are faulty or the Services provided are not what you ordered, please contact us immediately using the details set out in section 3 with your details and a description of the problem.

Should any issues, faults or problems arise with work completed by a MAS / TSR Remote Technician or Inspector, We reserve the right to complete the required repairs first. 

Without affecting your general rights as a consumer, if the Services were provided in accordance with the Booking Policy and with reasonable skill and care, and the parts fitted were correct, not faulty or defective then we will generally be unable to provide any refund for Services provided or an exchange on parts fitted to your car.

a) Dispute resolution

If you have any concerns regarding the website content (rather than any Services, Partner Garage or Driver), or would like to raise a legal complaint or objection to material or content provided by means of our website, including if you believe that material or content on our website is defamatory or infringes your intellectual property rights (including copyright or trademark rights), please contact us immediately with a statement by email to hello@myautoshop.co.nz or hello@turnersservice.co.nz. 

In the unlikely event that legal action becomes necessary either by us or by you, these terms shall be governed by and construed in accordance with the laws of New Zealand and subject to the jurisdiction of the New Zealand courts.

16. 3rd Party Websites

Any links to third-party websites are provided for convenience only, and the inclusion of any link does not imply any endorsement or verification by Us. We do not monitor the content of any other website and is not liable or responsible in relation to any content on them. For the purposes of this section “3rd Party Websites” is any website other than the Website.

17. Intellectual Property

All rights, titles and interest in all Intellectual Property in all concepts, systems, written, graphic and other material relating to the website and its contents is owned by, and shall at all times remain the exclusive property of My Auto Shop Limited, its licensors and the providers of any other products or services accessible through the website, and is protected by New Zealand and international law.

18. Warranties & Disclaimers

a) Website accuracy and availability

We will exercise all reasonable skill and care in providing the website and the Services to you. However, We are not able to guarantee the availability of the website or the accuracy, completeness, currency or reliability of any features, content, materials or information on the website that derives from third parties (including any of our licensors or third-party partners). Except as expressly provided in these Terms & Conditions the website and all features, content, materials and information provided through it are provided on an “as is” basis without guarantee of any kind and any conditions, statements and warranties (including any warranty of reliability, completeness, accuracy or non-infringement) are excluded to the fullest amount permissible by law.

b) Workmanship & parts

We will use reasonable endeavours to check that our Services are suitable for your Booking, however, we cannot guarantee that our Services will always meet your requirements. Therefore we advise you to check any features, content, materials, and / or information provided to you through the website as any reliance that you place on the accuracy, completeness, currency or reliability of that information is at your own risk.

We require our Partner Garages to maintain a workmanship and parts guarantee. This is intended to ensure that for 6 months or 10,000km following the completion of the Service (whichever is less), faults caused through faulty workmanship or part failure are repaired or replaced at our Partner Garages expense.

Warranties on second-hand parts are 3-months from the Booking date, unless otherwise stated on the Quote / Estimate.

If a part procured fails under warranty (be it new or second-hand), the part will be replaced by the manufacturer or retailer, however, labour will still be charged for any subsequent removal and refitting.

18.1 Except as expressly provided in these Terms, we give no warranty, guarantee or representation regarding the accuracy or completeness of any Inspection Report, or the condition, safety, or suitability of any vehicle.

18.2 The Pre-purchase Inspection Guarantee set out in Section 19 is a limited and item-specific remedy. It is the sole remedy available in respect of any misrepresentation of the covered items. Nothing in this Section extends to, or should be interpreted as, a general warranty of the vehicle.

18.3 To the fullest extent permitted by law, all other warranties, conditions and representations, express or implied, are excluded.

19. Pre-purchase Inspections Terms (“PPI Terms”)

a) Preparations for a Pre-purchase Inspection

Requirements for inspection – Prior to our attendance for an inspection, we require the inspected vehicle to:

1. be on a hard and level surface;
2. be in a safe location;
3. be fully set up, if applicable; and
4. have reasonable walking space around its perimeter.

Informing the vehicle’s Seller – Before booking, You confirm that the vehicle’s owner has approved the completion of the Pre-purchase Inspection at the time and location of the booking (unless otherwise agreed) and that they approve our Inspector to complete the necessary checks and road test. 

Road test requirements – Please ensure the seller has sufficient petrol or battery charge (as applicable) in the vehicle to undertake the road test. We will not undertake a road test on any vehicle which appears, in our reasonable opinion, not to be in a roadworthy condition, or if the vehicle is not registered or warranted (WOF). Vehicles are only road-tested to the speed limit of the local area.

Booking time – We will do our best to keep to the original booking time, however, we reserve the right to change this if required. If this is done we will contact the seller and confirm they are available before moving the booking time.

Matters outside our reasonable control – To the extent permitted by law, we will not be liable for any delay in performing, or any failure to carry out an inspection to the extent that such delay or failure results from events or circumstances outside our reasonable control (e.g. extreme weather preventing an inspection). In such circumstances, we will seek to reschedule the inspection for a mutually convenient future time.

Restricted vehicles – There are some vehicle makes and models that require special tools and equipment or expertise to complete an inspection. We reserve the right to cancel and refund bookings on vehicles we determine to be “not inspectable”.

b) Reliance on our Report

Warranties – Subject to all applicable laws, and subject to sections 15 & 18, we do not provide any warranty or guarantees regarding the nature, reliability, accuracy or completeness of any information contained in the Report or the fitness of the information contained in the Report for any purpose intended.

Not a recommendation to purchase – You understand that the Report is not, and should not be considered to be, a recommendation to purchase or not to purchase the item being inspected (e.g. vehicle). The decision to purchase the item is your own having regard to such matters as you consider relevant to your own circumstances and your own investigations and enquiries.

We provide no guarantee that a pre-purchase inspection will identify every fault or defect with the vehicle, and will not be held liable for any subsequent issues, repairs, incidents or costs incurred with the vehicle that may arise post-inspection or purchase, whether or not the cause of such issuers, repairs, incidents or costs was identifiable at the time of the pre-purchase inspection. For clarity, provided the MAS / TSR Inspector has acted with reasonable care and skill, We are not responsible for any defects or problems with the vehicle that are not identified or identifiable in this inspection.

c) Inspection-specific terms 

A pre-purchase inspection booked via the MAS / TSR websites, and completed by MAS / TSR Remote Inspectors (or by our Partner Garages), comprises a brief visual overview of the vehicle, and:

– will take approximately between 45 and 75 minutes to complete;

– only takes into account the visible condition and the operation of the vehicle at the time of the inspection;

– will not identify latent, intermittent or hidden faults, faults that occur at speeds above 50 km per hour, faults that are not readily apparent, or features not frequently used for regular on-road use e.g. 4 wheel drive, low ratio gearing;

– includes inspection of the vehicle’s engine bay (but not the detailed operation of the engine or transmission through the full operating temperature range), wheels & tyres, brakes, exterior and interior, underbody, and a road test (if possible) as outlined on the website. 

– does not include internal inspection of parts, including but not limited to the engine, transmission, gearbox, transfer case, EGR, catalytic converters, and brake cylinders;

– only include road testing up to a speed of 50km per hour and for a duration of 5 minutes;

– includes only the steps outlined & completed for each specific car on the Pre-Purchase Inspection report. For example, we only check rear brake pads on cars that have them;

– does not include reviewing any information about the service history, registration history, recall notices, warranty documents, finance owing, or historical ownership of the vehicle;

– represents the professional opinion of the Inspector;

– is not a safety check of the vehicle, and does not represent a certificate of roadworthiness, nor a Warrant of Fitness. We recommend not buying a vehicle without at least 6 months remaining on its WOF;

– is not a substitute for a vehicle history check;

– does not represent a recommendation by Us, or our Partner Garages, to purchase the vehicle.

Please note, that there are significant differences between the checks completed during a MAS / TSR Pre-purchase Inspection and a Warrant of Fitness (WOF).

The following items are included only when purchased separately (“Optional Extras”):

1. Diagnostic Scan – assessment of the onboard computer systems via the OBDII port;
2. Hybrid / electric car batteries (start-up battery is checked) – see section 19 (f);
3. Relative Compression Test – this determines the compression of each cylinder vs the highest compression cylinder;
4. CO2 Head Gasket Test – looks for leaks in the head gasket tested via a TK Test; and
5. Motorweb VIR Report – vehicle ownership history, finance owing, historical registration status. 

Prices for Optional Extras may change without prior notice. We will honour existing booking pricing.

d) Excluded items

You accept that, in addition to the other inspection limitations described in these terms, our inspection service will not inspect the items listed below:

• Aftermarket parts installed on the vehicle;
• Sunroofs or convertible tops (including seals and/or rust under seals);
• Air suspension and adjustable ride height functions;
• Campervan conversions;
• Any faults, issues, damage or rust (see note regarding rust below) where covers or bumpers are required to be removed to locate, or where they are painted over or under seals/sills;
• Water and/or flooding damage; 
• Body water leaks or reason for leaks;
• Coolant pressure testing, therefore doesn’t check for leaks in the cooling system;
• Air Con pressure testing, therefore doesn’t check for leaks in the AC system;
• Brake internals including piston function or brake drums;
• Evidence of brake fluid contamination / hydraulic fluid in the lines;
• Anti-lock braking system (ABS) mechanics;
• Meters indicating oil and fuel consumption or the degree of oil and fuel consumption;
• Reason for oil leaks;
• Oil pump strainer to assess sludge build-up;
• Wheel cylinders & bearings;
• Vehicle electrics and electronics (unless the Diagnostic Scan Optional Extra is purchased);
• Transmission mechanics;
• Engine cylinder compression (note, the Relative Compression Test Optional Extra is not the same as the engine cylinder compression test);
• Water pump or fan;
• Odometer tampering; 
• Cambelt or timing chain condition;
• Fuel/charging flap release;
• Estimated expiry of the exhaust system, clutch, and dual mass flywheels;
• Standard to which repairs or service history have been completed;
• Functionality of audio-visual or entertainment system including CD, Cassette, TV, DVD, iPod connectivity, sensors, alarm/security devices, satellite navigation systems/GPS. (Note, standard radio AM / FM frequencies are checked);
• Degree of gas emissions;
• Catalytic converters;
• Mechanical switching of wipers and lights (including beam angles);
• LPG systems;
• Cruise control features;
• Driver assistance technologies (e.g. lane keeping assistance, adaptive cruise control, blind spot monitoring, collision avoidance systems); and
• Any damage that has been repaired in any way.

Note, that this is not an exhaustive list of exclusions.

We will endeavour to complete all relevant sections of the Inspection (including Optional Extras), however, there are times when we are unable to complete some checks. In this case, the uncompleted checks are considered to be excluded from the Inspection. Where Optional Extras cannot be completed you will be refunded.

IMPORTANT NOTE ABOUT RUST

As our inspection is completed remotely we are unable to hoist the car to adequately check for rust on the undercarriage, and this is therefore not included in this inspection.

e) Liability:

Non-excludable rights and remedies – These terms do not exclude, restrict or modify any right or remedy conferred on you by an applicable statute (e.g. the New Zealand Consumer Law) that cannot be excluded, restricted or modified.

Our liability to you – To the extent permitted by law:

• all implied guarantees and warranties relating to our inspection services are excluded;
• our total liability to you arising under or relating to these PPI Terms shall not exceed the greater of (i) $1,000; and (ii) 5 times the total fees paid by you to us for the inspection giving rise to the liability; 
• we will not be liable to you for claims arising out of or in connection with your access and use of this PPI Report whether arising in contract, tort (including negligence), indemnity, strict liability, breach of warranty, or statute; and 
• we will not be liable to you for loss of use, production, profit, revenue, business, data, contractor anticipated savings or for delay or for any financing costs or increase in operating costs or any economic loss for any indirect or consequential loss or damage.

We will not be responsible for the terms of any transaction, or for resolving any related dispute, between you and any third party in relation to any item inspected by us.

We reserve the right, at our own full discretion, to complete any subsequent work, repairs or diagnostics with their own Remote Technicians, or our Partner Garages, on any vehicles initially consulted or worked upon, subject to this same liability waiver and these Terms & Conditions, as amended from time to time.

f) Intellectual property:

Licence for use – The Report is provided by us to the person named on the report, and you must not provide the Report to any third party, except with our prior written consent. 

No IP assignment – All Intellectual Property Rights in our services, including in the Report, are vested in us, and there is no assignment of Intellectual Property Rights in any materials provided by us to you as part of our provision of services to you. Nothing in this clause will operate to limit or restrict our rights in relation to the data contained in any Report for purposes other than for providing you with a Report.

For the purpose of this clause, “Intellectual Property Rights” means all rights in present and future registered and unregistered copyright, trademarks, designs, patents, semi-conductor or circuit layout rights resulting from intellectual activity in the electronic, industrial, scientific, literacy or artistic fields.

g) Hybrid Battery Test

We use 3rd party software to provide an estimate of the “maximum capacity” compared to when the vehicle battery was new. This is also known as a “stress test”. For clarity, the remaining battery capacity may impact the mileage your vehicle gets per charge.

During the hybrid battery test, we will complete the following checks:

1. “Battery Load Test” – to perform load testing on your battery; 
2. “Life Expectancy Test” – to find out the estimated remaining capacity of the battery as a % of its original capacity;
3. Live analysis of the battery cells and load profile; and
4. Complete a diagnostic scan of some (but not all) battery functions.

We do not remove or physically inspect the battery pack, battery cells, hybrid battery wiring, or cooling system during this inspection.

Please consider the age and mileage of the vehicle when assessing the “score” for remaining battery capacity.

We reserve the right to cancel (and refund the customer for the test) or retest a vehicle’s hybrid battery if we deem the test results to be compromised or inconsistent with the age and mileage of the vehicle. 

Our Hybrid Battery Test is only available on some Toyota, Lexus and Honda vehicle models. 

We are not liable for any future performance issues or damage, which may have been caused during the Hybrid Battery Test. 

We do not guarantee future capacity degradation. 

For the avoidance of doubt, the test we complete is an estimate at the point of time it is conducted, and We cannot be held liable for future performance of the vehicle & battery.

h) Amendments to PPI Terms and Conditions (Section 19)

Section 19 may be amended by us from time to time by updating this website. However, any amended terms and conditions will only apply to new services booked from the date the amendment is made, and not affect any accrued rights or obligations under the prior terms and conditions relating to historical services.

19.1 Scope of Guarantee

If we have misrepresented the condition of any of the following items in your Pre-purchase Inspection Report, and those items were rated as satisfactory at the time of inspection, we will repair or replace them at our cost:

• 12V Battery

• Front & rear brake pads

• Drive belt

• Brake fluid

• Coolant fluid

19.2 Duration

This Guarantee is valid for the shorter of three (3) months or 5,000 kilometres from the date of the Inspection Report.

19.3 Conditions

a) The Guarantee only applies where the condition of a listed item was incorrectly represented in the Inspection Report.

b) The Guarantee does not apply to:

• Hidden, latent, or intermittent faults not apparent at the time of inspection;

• Wear, damage, or faults arising after the inspection;

• Rust, corrosion, or issues requiring disassembly to detect;

• Any other parts, systems, or components of the vehicle.

  c) Repairs or replacements under this Guarantee must be carried out by My Auto Shop or our approved Partner Garage.

19.4 Exclusions & Limitations

a) This Guarantee does not expand or alter the general disclaimers set out in Section 18.

b) Liability under this Guarantee is strictly limited to the repair or replacement of the listed items.

c) To the fullest extent permitted by law, we are not liable for consequential loss, indirect damage, or costs incurred outside the scope of this Guarantee.

19.5 Claims & Dispute Resolution

a) You must notify us in writing within seven (7) days of discovering any issue you believe is covered by this Guarantee.

b) We reserve the right to inspect the vehicle and verify the claim.

c) If you disagree with our determination, the matter will be resolved in accordance with Section [insert number – Governing Law & Disputes], which confirms that these Terms are governed by New Zealand law and subject to the jurisdiction of the New Zealand courts.

20. Limitation of liability

Nothing in these Terms & Conditions limits or excludes our liability for anything that cannot be excluded by applicable law.

For clarity:

• When you book Services with a Partner Garage, we act only as a booking and payment facilitator. The Partner Garage is solely responsible for the supply, quality, and outcome of those Services.
• When you book Services with a Remote Technician, we (My Auto Shop Limited) are the provider and accept responsibility for those Services under the Consumer Guarantees Act.
• “Services” in these Terms & Conditions should be interpreted accordingly, depending on whether the Booking is with a Partner Garage or a Remote Technician.
• References in these Terms & Conditions to the Consumer Guarantees Act apply only in relation to Services provided by Remote Technicians.

We are not responsible for:

• any losses (direct, indirect or consequential) caused by downtime or technical faults of the website;
• any losses in relation to the completion or non-completion of any Services by Partner Garages;
• any liability, costs or damages suffered or incurred by you resulting from any communication directly between you and the Partner Garage;
• misleading or deceptive conduct of a Partner Garage or driver in its dealings with you;
• the failure of a Supplier to comply with any law, including the New Zealand Consumer Guarantees Act, product safety laws and workplace health and safety laws;
• any losses, that arise from circumstances beyond our control, resulting in a breach of our obligations as set out in these Terms and Conditions;
• any losses or harm not caused by our negligence or material breach of these Terms & Conditions;
• losses or harm which cannot be deemed reasonably foreseeable by you and us when agreeing to these terms, or losses that occur as a side effect of foreseeable losses.

a) Our responsibility for loss or damage suffered by You, if You are a consumer:

We only supply the website for your own individual domestic and private use. You agree not to use the website in the course of any business, or for any commercial, business, or resale purpose. We, therefore, have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

b) Our responsibility for loss or damage suffered by You, if You are a business:

Subject to section 19 above:

• we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, loss of anticipated savings, loss of revenue, or any indirect or consequential loss arising under or in connection with any contract between us; and
• our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to 100% of the total paid by You to us in the 12 months preceding the event giving rise to liability.

21. Vehicle Insurance

During the completion of Servicing, Pre-purchase Inspections, or other Repairs, the MAS / TSR Remote Technician may complete a short road test. By completing a Booking with Us you confirm that the vehicle is covered against the perils of an accident, fire, theft, and burglary, and all other usual risks, under your own Comprehensive Insurance Policy (not 3rd Party insurance or any variant) and that the policy is held with an Insurer holding a minimum A- rating. If an accident occurs we will immediately contact you. If the Remote Technician is at fault, we will cover the excess on your insurance policy.

You agree that any work carried out on your vehicle is done so at your own risk and that you release to the full extent permitted by law, My Auto Shop Limited, its servants, agents, employees, contractors, and invitees from all claims and demands of any kind and from all liability which may arise in respect of any accident, damage or injury occurring to any person or property arising out of the storage and/or repair of the motor vehicle.

If you are unsure of your coverage, it is your responsibility to confirm this with your insurer before making a Booking. If your vehicle is not comprehensively insured, you accept full responsibility for any loss, damage, or liability arising.

If a Remote Technician is at fault in an accident during a Booking, we will cover the policy excess on your comprehensive insurance policy. However, where no such policy exists, you acknowledge that we are not liable for uninsured losses.

22. Termination

We may remove the website or cease providing any of the features, content, materials, information or services provided via the website at any time in our absolute discretion for any reason whatsoever.

Termination of the website will not affect an existing Booking or any accrued rights and liabilities of either you or us as at the time of such removal or uninstallation.

23. Data Protection & Privacy

We will only use any personal information that we may collect about you in accordance with our Privacy Policy. Our Privacy Policy forms an essential part of these Terms & Conditions and it is important that you read it. By accepting these Terms and Conditions you also accept and consent to our Privacy Policy.

a) Data Sharing with VTNZ

From 29 September 2025, we may securely share Customer Data with Vehicle Testing New Zealand Limited (“VTNZ”) for the following purposes:

• enabling VTNZ to provide inspection, reporting, and related automotive services;
• quality control, training, and auditing of inspection services;
• joint marketing activities, promotions, and offers relating to automotive services, repairs, inspections, batteries, and related products;
• customer support, including follow-ups after inspections or services;
• market research, analytics, and service improvement.

Customer Data shared may include your name, contact information, booking details, inspection results, and related vehicle information. We will not share your payment details or unrelated financial information.

By making a Booking, you consent to this information sharing. Once provided to VTNZ, your information will be subject to VTNZ’s privacy policy. You may opt out of receiving marketing communications from VTNZ at any time by following the instructions in those communications.

24. Assignment & 3rd Party Rights

Subject to section 19, no one other than a party to these Terms & Conditions shall have any right to enforce any of its terms.

You agree that we may transfer all (or a part) of our rights or responsibilities within these Terms and Conditions to another party, as long as doing so doesn’t disadvantage you. You agree we are entitled to do so without initially obtaining your consent. You may not transfer any of the rights we give you under these terms unless we first agree to this in writing.

25. Competition Terms and Conditions

These terms and conditions are issued by My Auto Shop and or Turners Service & Repairs (referred to as MAS, TSR, the promoter, We, Us, or Our as the context requires). These terms apply to all competitions, giveaways, and promotions that we announce or advertise via e-mail, via newsletters, and or using social media, for example on ‘@myautoshop.co.nz’ / ‘@turnersservice.co.nz’. Sometimes extra terms and conditions may apply to a competition or give-away that we run. When they do, we will make this clear in the promotion, give-away, and / or competition, and further below.

a) Method of entry

• To enter the promotion entrants must follow the instructions provided in the competition announcement on the online platform that the promotion is held;
• Where the promotion is a “purchase to win” promotion entrants must purchase the advertised MAS / TSR Service under the sale Terms and Conditions agreed by Us during the advertised promotion period;
• For competitions / giveaways through which entrants must answer a specific question unless otherwise stated in the promotion: a winning entry (or entries) will be drawn at random; the first entry / entries drawn containing the correct answer will win.
• For competitions / giveaways through which entrants must provide a response unless otherwise stated in the promotion: a winning entry (or entries) will be chosen by a panel representing MAS / TSR based on creativity, originality, and adherence to the brief, at our sole discretion.

b) Duration of the promotion

The promotion duration (start date and closing date) is as indicated in the promotion announcement via the online platform the promotion is held or detailed in the specific promotion conditions below.

c) Nature and value of the prizes

The nature and value of the prize are as indicated in the promotion announcement via the online platform the promotion is held. For voucher give-aways, vouchers are not redeemable for cash. Unless stated otherwise, all prize values are the recommended retail value in New Zealand Dollars and are correct at the time of publishing. We take no responsibility for variations in the prize value. All values must be booked and transacted through the MAS / TSR website. Unused value / credit will not be carried over, nor applied to extra work solicited or found.

d) Eligibility

• Participants must be New Zealand residents (as applicable) and be 18 years of age or over to enter;
• Entry is open to all residents in New Zealand (as applicable) who fulfill the entry requirements; 
• Employees, directors, management of My Auto Shop Limited, its related companies and agents associated with the promotion, the immediate families of the above-listed persons are ineligible to enter. 

e) Place, Date & Time of Draw / Judging

• Winners will be drawn at random from all valid entries received during the promotional period. The draw will take place at the time designated in the promotion announcement;
• All competitions / giveaways for which entrants must provide an original response or submission will be judged based on creativity, originality, and adherence to the brief. 

f) Method of advising result or draw

Prizewinner(s) will be notified via the online platform the competition is held or by direct email or telephone to the email address or telephone number they have provided to Us. If the prize winner cannot be contacted within 3 days, at the promoter’s option the winner may be taken to have forfeited the prize and a substitute winner may be selected. 

g) Conditions of entry

• Prizes / giveaways are subject to availability, non-transferable, and not exchangeable, and must be used on the dates specified by Us. 
• Where the prize is tickets or vouchers winners are responsible for redeeming the prize on or by the date(s) specified. We will not be responsible or liable if for any reason beyond their reasonable control any element of any prize is not provided. We may, subject to state regulations, substitute a different prize of equivalent value in place of any prize referred to in these terms and conditions. 
• The prize does not include any other costs of a personal nature not stated. This prize must be taken as stated and no compensation will be payable if the recipient is unable to use it as stated.
• Delivery of the prize / give-away will be by the mode of delivery specified in the promotion advertisement and, if none, specified will be by carrier / courier chosen by the promoter to the delivery address provided by the winner.

h) Publicity materials

• It is a condition of entry that We have the right to publicise, broadcast, and communicate to the public the names, characters, likeness, and voice of any entrants for any promotion or matter incidental to the promotion.
• Entrants may be required by Us to participate in any photo, recording, video, and/or film session(s) (the “publicity materials”) and acknowledge that We have the right to use such publicity materials in any medium (including the internet) and in any reasonable manner, it sees fit unless that person advises Us at the time of entering the promotion that he / she wishes to retain his / her anonymity. 
• By entering any MAS / TSR promotion and / or give-away, the entrant warrants that the submission (and any part thereof) is their own work, or that they have any permissions necessary from the owner of the material to reproduce and distribute the work, and gives permission for Us to publish this content through its social media, website, and E-Newsletter.
• The winner agrees not to sell or otherwise provide their story and or photographs related to the promotion or being a winner of the Promotion to any other media organisation. 

i) Personal Information 

• As part of the promotion, we will collect entrants’ personal information. If the entrant does not provide their personal information as requested, they may be ineligible to enter or claim a prize in the promotion. Submission of an entry is deemed to be consent by the entrant to the Promoter collecting their personal information. 
• The promoter will use personal information to enable an entrant to participate in the promotion. 
• The promoter may disclose entrants’ personal information to third parties including its contractors and agents, prize suppliers, promotion sponsors, and service providers to assist in conducting this promotion and to any lottery departments as required under the relevant lottery legislation. 
• We may use entrants’ personal information for future marketing purposes regarding its products, including contacting the entrant electronically. 
• Personal information will be stored by the promoter on a database controlled by Us or by a third-party service provider of Ours. 
• For the purposes of public statements and advertisements, the promoter may only publish the winner’s surname, initial, and territory / region or postcode of residence.
• Further details on how We will collect and use personal information is set out in the Our Limited Privacy Policy which is located at https://myautoshop.co.nz/terms… 
• Our Privacy Policy contains information about how an entrant may access, update and seek correction of the personal information My Auto Shop Limited holds about them. 

j) Release & indemnity

To the extent permitted by law, all entrants release from, and indemnify the promoter against all liability, cost, loss or expense arising out of acceptance of any prize(s) or participation in the promotion including (but not limited to) loss of income, loss of opportunity, personal injury and damage to property, whether direct or consequential, foreseeable, due to some negligent act or omission or otherwise. Any guarantee or warranty given in relation to a prize is in addition to any relevant statutory guarantees and warranties and nothing in these Terms and Conditions restricts, excludes or modifies or purports to restrict, exclude or modify any statutory consumer rights under any applicable law including Consumer Guarantees Act 1993 (NZ). 

k) Use of social media

To the extent that the promotion is conducted on, advertised, or promoted on a social media platform owned by a third party (Platform Operator):

• Entrants acknowledge and agree that the promotion is in no way sponsored, endorsed or administered by, or associated with, any Platform Operator. 
• Each entrant releases each Platform Operator and its associated companies from all liabilities arising in respect of the promotion; and
• To the extent relevant to the promotion, We agree and each entrant must agree to adhere to the terms and conditions and promotions guidelines of each Platform Operator which are available to view online on their social media platforms. 

l) No correspondence

All decisions and actions of MAS / TSR relating to the promotion and / or redemption of the prizes are exercised at its absolute discretion and are final. No discussions or correspondence with entrants or any other person will be entered into. 

m) Name & address of promoter

The promoter is My Auto Shop Limited, with its registered office at 68 Gavin Street, Mount Wellington, Auckland 1060, New Zealand. Company Number 7797177. 

n) Late entries

We accepts no responsibility for any incorrectly submitted, incomplete, late, lost, or misdirected entries or for any technical malfunction of any communications network.

26. SPECIFIC PROMOTION CONDITIONS

a) Save 10% on Services promotion

• This promotional offer starts at 12am (NZT) 1st October 2025, and ends at 11:59pm (AEST) 31st October 2025 (“Promotional Period”).
• The promotion is automatically applied at checkout in the booking flow.
• Only available for bookings made with Our Remote Technicians in Auckland, Hamilton, Tauranga and Wellington.
• The level of discount offered is based on the customer’s spending on work associated with an instantly priced comprehensive or basic service.
• The term ‘instantly priced’ means you have seen an instant fixed price displayed in the search results and not an estimated price or received a quote via email.
• To qualify, the minimum service or select repairs must be over $250 inclusive of GST.
• The Promotion offer is not transferable for cash and cannot be used in conjunction with any other offer.
• The Promotion offer does not apply to a booking that has already been confirmed or serviced prior to the promotion period, and the offer cannot be re-used if the customer cancels a booking.
• This Promotion is for genuine and private customers only and excludes fleet, government and wholesale customers.
• The Promotion offer does not apply to a service that is not booked during the promotional period, the booking must be requested and confirmed during this period for the discount to be applicable although the service date can be after the promotional period.
• Standard Terms and Conditions of use also apply when making a booking for a service, select repair or pre-purchase inspection of your vehicle through www.turnersservice.co.nz.
• My Auto Shop Limited adjudication on any matter pertaining to the Promotion offer is final and binding, and may, in its sole discretion, refuse to honour the offer if it suspects a customer has obtained it fraudulently.

b) SPRING60 promotion

Spend $100 – $199.99 and receive $10 off

Spend $200 – $499.99 and receive $20 off

Spend $500 – $799.99 and receive $40 off

Spend over $800 and receive $60 off

• This promotional offer starts at 12am (NZT) 1st October 2025, and ends at 11:59pm (AEST) 31st October 2025 (“Promotional Period”);
• Customers MUST apply the promotional code during checkout to apply. When not applied on the website the promotion is NOT APPLIED.
• Promo codes cannot be applied retrospectively.
• Only available for bookings made with Our Remote Technicians in Auckland, Hamilton, Tauranga and Wellington.
• To be valid, booking must be through www.turnersservice.co.nz. 
• To qualify, the minimum service or select repairs value must be over $100.
• The discount does not apply to pre-purchase inspections or any additional service item (such as additional parts, accessories, or additional labour) that are not identified on the original quote.
• The Promotion offer is not transferable for cash and cannot be used in conjunction with any other offer.
• The Promotion offer does not apply to a booking that has already been confirmed or serviced.
• The offer can’t be re-used if the customer cancels a booking.
• Standard Terms and Conditions of use also apply when making a booking for a service, select repair or pre-purchase inspection of your vehicle through www.turnersservice.co.nz.

c) My Auto Shop – PPI promotion

Promoter

The promoter of this offer is My Auto Shop (“Promoter”), located at 68 Gavin Street, New Zealand.

Eligibility
This promotion is open to individuals aged 18 years or older residing in New Zealand.

Employees of My Auto Shop, its affiliated companies, and their immediate family members are ineligible.

Promotion Period
Each promotion is valid only for the dates specified in the relevant offer. Bookings made outside these dates will not be eligible for the promotion.

Qualifying Cars
Offers related to car purchase are strictly limited to vehicles that have been inspected by My Auto Shop through a PPI and subsequently purchased by the customer.

Offers do not apply to any other vehicles purchased by the customer, including vehicles inspected by other providers or purchased without a My Auto Shop PPI.

Redemption
Vouchers, discounts, or free minor services can only be redeemed at My Auto Shop locations and within the timeframe specified in the relevant offer.

Offers are non-transferable, non-refundable, and cannot be exchanged for cash or any other service.

Draws & Giveaways (if applicable)
Where a prize draw is involved, the winner(s) will be chosen at random from all eligible entries received during the promotion period.

Winners will be notified via email, phone, or social media within [X] business days after the draw.

Prizes are non-transferable and cannot be exchanged for cash or any other product or service.

General Conditions
My Auto Shop reserves the right to verify the eligibility of any participant.

My Auto Shop reserves the right to amend, suspend, or terminate the promotion at any time without prior notice.

My Auto Shop is not responsible for any loss, damage, or expenses incurred as a result of participating in the promotion, except as required by law.

Privacy
By participating, entrants consent to the Promoter collecting, storing, and using personal information for the purpose of administering the promotion and, where applicable, notifying winners. Personal information will be handled in accordance with the Privacy Act 2020.

Acceptance
Participation in the promotion constitutes acceptance of these Terms & Conditions.

d) Refer a Friend promotion (FINISHED)

• This promotional offer starts at 12am (NZT) 1st August 2024, and ends at 11:59pm (AEST) 31st December 2024 (“Promotional Period”).
• Only available for bookings made with Our Remote Technicians in Auckland and Wellington.
• To be valid, booking must be through www.myautoshop.co.nz. 
• To qualify, the minimum service or select repairs value must be over $100.
• The discount does not apply to diagnostics, oil & filter changes, roadworthy inspections, pre-purchase inspections, or any additional service item (such as additional parts, accessories or additional labour) that are not identified on the original quote.
• The Promotion offer is not transferable for cash and cannot be used in conjunction with any other offer.
• The Promotion offer does not apply to a booking that has already been confirmed or serviced.
• The offer can’t be re-used if the customer cancels a booking.
• Your name MUST by noted in the comments field of the booking for us to reference this against the promo code use.
• Payment for the referral ($20) will be made against the payment method used for your original booking on the 1st of the following month.
• Cannot be used in conjunction with another offer.

e) Save $169 when buying a Pre-purchase Inspection (PPI) and Mechanical Breakdown Insurance (MBI) Policy through My Auto Shop Limited (FINISHED):

• This promotional offer starts at 12am (NZT) 3rd Dec 2024, and ends at 11:59pm (AEST) 31st March 2025 (“Promotional Period”).
• The maximum amount of discount is equal to the value of the base PPI at the time of the PPI booking.
• A refund will be made to the payment method used to purchase the PPI e.g via credit card or Afterpay.
• This refund will be made 16 days following the start of the MBI policy date (or the following business working day).
• A refund will not be processed if the customer cancels the MBI policy for any reason.
• Only available for PPI bookings made with Us, and where the MBI policy is transacted via the MAS / TSR website.
• The Promotion offer is not transferable for cash and cannot be used in conjunction with any other offer.
• The Promotion offer does not apply to a booking that has already been confirmed or serviced prior to the promotion period, and the offer cannot be re-used if the customer cancels a booking.
• This Promotion is for genuine and private customers only and excludes fleet, government and wholesale customers.
• The Promotion offer does not apply to a service that is not booked during the promotional period, the booking must be requested and confirmed during this period for the discount to be applicable although the service date can be after the promotional period.
• Standard Terms and Conditions of use also apply when making a booking for a service, select repair or pre-purchase inspection of your vehicle through www.myautoshop.co.nz.
• My Auto Shop Limited adjudication on any matter pertaining to the Promotion offer is final and binding, and may, in its sole discretion, refuse to honour the offer if it suspects a customer has obtained it fraudulently.
• MAS reserves the right, at its sole discretion, to cancel, terminate, modify or suspend the promotion.
• By entering into this promotion you agree to be bound by these Terms and Conditions and acknowledge that you have complied with all of your obligations under the terms and conditions. MAS reserves the right to deem that your entry is void should you fail to comply with any of these terms and conditions.
• These terms and conditions shall be governed by and construed in accordance with the laws of New Zealand and shall be subject to the exclusive jurisdiction of New Zealand courts.
• MAS and any of their related companies associated with this promotion, will not be liable for any loss, claim, cost, expense, liability or injury (Loss) suffered by any person in any way associated with the promotion, except where such Loss cannot be excluded by law.
• Policy cover is subject to Autosure Insurance Limited standard underwriting conditions. Limits, excesses, terms, conditions and exclusions apply to the insurance cover referred to. For full policy and benefit terms and conditions for Autosure’s Mechanical Breakdown Insurance click here Smart Cover and Extreme Plus.

Standard Terms and Conditions of use also apply when making a booking for a service, select repair or pre-purchase inspection of your vehicle through www.myautoshop.co.nz.

27. General

These terms set out the entire agreement between you and us concerning the website and they replace all earlier agreements and understandings between you and us.

If any part of these terms is held to be invalid or unenforceable under any applicable local laws or by the applicable court, that part shall be interpreted in a manner consistent with applicable law to reflect as nearly as possible our original intentions and the remainder of these terms shall remain valid and enforceable.

Our failure to exercise or enforce any of our rights under these terms does not waive our right to enforce such right. Any waiver of such rights shall only be effective if it is in writing and signed by us.

28. Definitions

• “Booking” – a confirmed contract for the provision of Services entered into between You and Us (or a Partner Garage) via the Website
• “Booking Policy” – the policies set out in these Terms & Conditions governing all Bookings, including minimum labour charges, cancellations, cancellation fees, collection/towing fees, and other applicable charges.
• “Customer” / “You” / “Your” – the person using or visiting the Website, or making a Booking.
• “Customer Data” – personal information, booking information, and vehicle information provided by you or collected during the provision of Services, including contact details, booking history, and inspection results.
• “Device” – any device (computer, smartphone, tablet, or similar) used to access the Website.
• “Diagnostic Inspection” – the process by which a Remote Technician or Partner Garage assesses the condition of a vehicle to determine required Services.
• “Drop-Off Point” – the location nominated by You during the Booking process where the vehicle is returned following completion of Services.
• “Intellectual Property” – all rights, titles, and interests in patents, registered and unregistered trademarks, domain names, designs, copyright, database rights, moral rights, and similar rights worldwide, including applications and rights to apply for any of the foregoing.
• “Marketplace” – the online platform provided by Us to facilitate the booking of Services with Partner Garages.
• “Minimum Labour Charge” – the minimum labour cost that may be applied to any Booking.
• “Misdiagnosis” – a situation where the Services booked via the Website do not align with the repair or service ultimately determined as necessary by a Partner Garage or Remote Technician.
• “Partner Garage(s)” – independent third-party providers of Services who promote and accept Bookings via the Website.
• “Pick-Up Point” – the location nominated by You during the Booking process where a vehicle is collected for Services.
• “Quote(s)” – an estimate of the cost of Services, including anticipated parts, labour, taxes, and margins; indicative only unless expressly confirmed.
• “Remote Technician(s)” – employees of My Auto Shop Limited who complete Services under the MAS / TSR brands, including inspections, servicing, or repairs at Your nominated location.
• “Report” – the written or digital inspection report (e.g., Pre-purchase Inspection report) provided to You following certain Services.
• “Service(s)” – any automotive service including repairs, maintenance, inspections, diagnostic assessments, or related work performed by a Partner Garage or Remote Technician under a Booking.
• “VTNZ” – Vehicle Testing New Zealand Limited (Company Number 119599), provider of vehicle inspection and testing services, with whom we may share Customer Data in accordance with these Terms.
• “Website” – www.turnersservice.co.nz or any other site operated by Us for MAS / TSR services.
• “We” / “Us” / “Our” – My Auto Shop Limited (Company Number 7797177), trading as My Auto Shop and Turners Service & Repairs.