New Zealand's #1 mobile mechanic
Pay in 4, with Afterpay
12 month, 10,000km warranty
Affordable, upfront pricing
New Zealand's #1 mobile mechanic
Pay in 4, with Afterpay
12 month, 10,000km warranty
Affordable, upfront pricing
Door does not lock or unlock assessment
made easy

Enter your cars details to request an estimate for your repair. 🔧

Don’t know your rego? Select by make / model here.
New Zealand's #1 mobile mechanic
Pay in 4, with Afterpay
12 month, 10,000km warranty
Affordable, upfront pricing
New Zealand's #1 mobile mechanic
Pay in 4, with Afterpay
12 month, 10,000km warranty
Affordable, upfront pricing

Door does not lock or unlock assessment made easy

Enter your cars details to request an estimate for your repair 🔧

Don’t know your rego? Select by make / model here.

Why book with us?

Loved by thousands

All our work comes with a 12 month, 10,000km parts and workmanship guarantee.

Upfront, fixed pricing

No "from..." pricing here. We honor our prices, and our quotes don't change unless the job does.

Peace of mind maintenance

We make it easy so you can get on with your day. Car maintenance at home, work or at the golf club.

Tell me about my Door does not lock or unlock assessment

If your car door does not lock or unlock properly, it can be a major inconvenience and a security risk. The issue may be caused by electrical faults, mechanical failure inside the lock, or problems with the key fob or central locking system. A professional assessment can identify the exact cause and restore your car’s locking system to full working order.

What does it mean if the door won’t lock or unlock?

This problem usually means the locking mechanism, actuator, or electronic control system is not functioning correctly. In some cases, it may be a simple issue like a flat key fob battery, but it can also point to worn or broken components inside the door.

Common causes of a door not locking or unlocking

  • Faulty door lock actuator
  • Blown fuse or wiring issue in the central locking system
  • Worn or broken key fob battery
  • Damaged mechanical lock cylinder
  • Broken or disconnected internal lock linkage
  • Body control module (BCM) fault

Why do you need to fix this problem quickly?

A malfunctioning lock reduces your vehicle’s security, leaving it vulnerable to theft. It can also trap you inside or outside the car in an emergency, which is a serious safety risk.

How do you know when to get it checked?

You should book an inspection if:

  • Your door does not respond to the key fob or manual locking
  • One or more doors do not lock while others do
  • You hear unusual clicking or grinding noises inside the door
  • The central locking system only works intermittently
  • The key will not turn smoothly in the lock

What happens during an assessment?

A mechanic will:

  1. Test the door lock manually and with the key fob
  2. Check the fuse, wiring, and power supply to the actuator
  3. Inspect the actuator and mechanical linkage inside the door
  4. Test the central locking control module
  5. Advise if the actuator, lock cylinder, or electronic module needs replacement

How much does it cost to fix?

Minor fixes such as replacing a key fob battery or fuse may cost $50–$120. Door lock actuator replacement typically costs $250–$500 per door. If the central locking module or wiring is faulty, repairs may range from $400–$900+.

Is it unsafe to drive with a faulty door lock?

Yes. A door that doesn’t lock properly leaves your car unsecured and may fail to open in an emergency. It is best to have the locking system inspected and repaired as soon as possible.

Need help finding the right service or repair?

Our experts can help. Call or email at hello@turnersservice.co.nz.

☎️ 0800 768 000
You can contact us between 8am & 5pm, Mon to Fri.

Frequently Asked Questions 🧐

Got car questions? We got answers.

We've developed a Help section with information on hundreds of repairs, common symptoms and general car knowledge.

How do online bookings work for car servicing & basic repairs?

Once you fill out your details, you’ll be shown the ‘search results’ which displays instant fixed-price quotes from local service providers that can be booked online.

Yes. Once you have entered in your vehicle details and location, you’ll be able to browse through available repair tasks or inspections that you would like a quote for.

Yes. For the work included in the quote, the price you’re quoted is the final price you’ll pay.

If you’ve booked with a workshop, the service provider will usually require your vehicle for the entire day due to scheduling. If you’ve booked with a mobile provider, you will only be without your vehicle for the time it takes to complete the job.

Booking your car service or repair through Turners Service & Repairs gives you access to these convenient payment options:

1. Pay upfront and online using your credit or debit card or PayPal
2. Flexible payment options with Afterpay
3. In some instances, you can choose to pay the mechanic when the service or repairs have been completed.

Yes, we send through a comprehensive report and invoice / receipt once the booking is completed. If you have any questions please reach out via 0800 768 000.